Purchase Policy

Diamonds Directly has a 10-day return policy from the day the merchandise is shipped to you via overnight service. If the merchandise is shipped through the post office, you have 13 days to inspect the merchandise from the day the shipment was sent. For a refund a Diamonds Directly representative must be notified by 5th day of receiving the order. Return must be shipped back within the specified days mentioned above. All merchandise returns must be insured for the full value of your purchase. Shipping must be prepaid and insured for full purchase price by a traceable carrier (UPS or FED EX) to:

Martoni & James LTD. (for security reasons no words of diamond on packaging)
215 Newbury St. Suite 211
Peabody, MA 01960

Upon receipt and inspection of your undamaged purchase, we will issue you a credit minus shipping, insurance fee and a 10% restocking fee. Order must be in original condition and original packaging. Also, enclose proof of purchase in package. There will be a fee of up to $350.00 for diamond certificates that are not returned with shipment. Diamonds Directly will examine the order and only credit you if all of the above requirements are met. Refunds will be issued as a credit toward another purchase, company check or credit the credit card used in the original form of payment. Diamonds Directly will not accept any items altered by any other jeweler such as engraving, sizing, etc. Item must be in original order condition.